Remote Hands IT Support
Let Park Place’s 500+ global field engineers be your extra set of remote hands
Global Remote Hands Capabilities
Park Place Technologies Remote Hands services provide you on-demand dispatched technical resources to perform a variety of onsite IT infrastructure-related tasks (Data Center, Edge, EUC), when and where needed on a global scale. Our “pay-as-you-use” model for our remote hands IT support eliminates or reduces the need to send your IT staff to remote locations to perform routine tasks. Whether you’re in search of a remote hands, or colocation remote hands service – our technicians can provide the whatever level of support you need.
Service Level Options
The service level options listed below vary by need and skillset. Response times are subject to local availability. Park Place Technologies Remote Hands offering is not a replacement for data center professional services projects or maintenance contracts.
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Same Day
- Service Window: Normal business hours; 0800 to 1700 (local time) at the location where services are to be provided.
- Onsite Arrival Time: Park Place will use commercially-reasonable efforts to arrive “as soon as possible”. In the event arrival time extends to the next business day from initiation, Park Place will consider the service delivered under NBD rates.
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Next Business Day (NBD)
- Service Window: Normal business hours; 0800 to 1700PM (local time) at the location where services are to be provided.
- Onsite Arrival Time: The next business day after request
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Scheduled (2+Days)
- Service Window: Normal business hours; 0800 to 1700 (local time) at the location where services are to be provided.
- Onsite Arrival Time: A minimum of two (2) days advance notice
What's Included with Our Remote Hands
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Included Features
- Multiple Service Level Options available at time
of request - Consumption based model
- Dispatch management and escalation process
- Central Park Portal for real-time reporting
- Annual Service Activity Review
- Multiple Service Level Options available at time
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Optional Features
- Service Delivery Manager assigned to your
account - Quarterly or Monthly Service Activity Review
- Service Delivery Manager assigned to your
